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Looking to Switch Home Care Providers?
Thinking about changing your home care provider but worried about losing your current services? With My Companionship, you can switch home care providers effortlessly while keeping all your existing services. We ensure a smooth transition so you continue receiving the support you value without any interruptions.
How easy is it to change providers?
Great news! Switching home care providers is simpler than most people think, and we're here to assist you every step of the way. If you decide to change providers, any unused funds in your home care package will be transferred to your new provider, so you won't lose any subsidies.
I want to change providers, but not my other support services.
If you're unhappy with your current Home Care Provider but don't want to lose the relationships you've established with your physiotherapist, podiatrist, or other support services, we can arrange for them to continue providing the same care even after you switch over.
Why do people choose My Companionship as their provider?
Three easy steps to changing home care providers
Transferring your Support at Home Program to My Companionship involves just three simple steps, and we're here to assist you at every stage.
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To initiate the process of changing your home care provider, you should inform your current provider in writing about your decision. This can be done via email, fax, or a formal letter. You'll need to provide a notice period of 1 to 4 weeks, depending on the terms specified in your agreement with them. If you're uncertain about the required notice period, we're here to help you figure it out and can also assist you in drafting the notification letter.
Call My Aged Care on 1800 200 422 and let them know that you are changing providers under the Support at Home Program. They will reactivate your referral code, which you'll need for the transition. Please ensure you write down this code for future reference.
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Call your local My Companionship team and provide us with your referral code and the date you plan to discontinue care with your current provider. One of our Client Care Managers will visit your home to set up your new services, ensuring a seamless transition under the Support at Home Program from your previous provider.​
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