Understanding Home Care Packages
Home Care Packages (HCP) are designed to assist older Australians in remaining living independently in their homes.
These packages provide a range of support services tailored to meet individual needs, ensuring seniors receive the necessary care in a familiar and comfortable environment.
Home Care Packages are part of the Australian Government's initiative to empower seniors with the resources needed to maintain a high quality of life at home.
To learn more about what Home Care Packages are, you can read our blog on Home Care Packages.

What is a Level 4 Home Care Package?
A Level 4 Home Care Package is designed for older adults with high-level care needs.
This level of support is the most comprehensive among the Home Care Packages, providing extensive assistance for individuals who require significant help with daily tasks and medical care.
Level 4 packages are ideal for seniors with complex health needs or mobility challenges, ensuring they receive a coordinated and personalised approach to care.
Learn About Other Home Care Package Levels
To understand the full range of Home Care Packages available and their respective benefits, you can explore our detailed guides:
Services Covered Under HCP Level 4
Home Care Packages Level 4 include a wide array of services to support daily living and enhance quality of life. These services are customised to individual needs and can include:
Service | Description |
Funding | Up to $61,440.45 per year |
Intended For | Individuals with high-level care needs |
Hours of Service | Approximately 10-13 hours per week |
Domestic Assistance | Light housekeeping tasks such as cleaning, laundry, and basic home maintenance |
Social Support | Assistance with social activities, ensuring the individual stays connected with their community |
Meal Preparation | Help with planning and preparing meals |
Shopping | Assistance with grocery shopping and other errands |
Transport | Transport to medical appointments and social engagements |
Personal Care | Help with daily personal tasks such as bathing, dressing, and grooming |
Medication Management | Ensuring proper medication administration and monitoring |
Allied Health Support | Access to professionals such as physiotherapists, occupational therapists, and dietitian's |
Aids and Appliances | Assistance with purchasing and using aids like walkers, shower chairs, and other mobility aids |
Extensive Personal Care | Intensive support with all aspects of daily living |
Advanced Nursing Care | Regular medical care, including complex wound care, injections, and health monitoring |
Specialist Health Services | Access to a broader range of health professionals for conditions like dementia or Parkinson’s disease |
Social and Emotional Support | Intensive support to address mental health and emotional well-being |
Additional specialised services, such as dementia-specific care or palliative care, may also be included in Level 4 packages, depending on individual requirements.

How Long Does It Take To Receive Home Care Package?
The time it takes to receive a Home Care Package (HCP) in Australia varies based on factors such as the assessed package level, your priority status, and the demand in your area. As of December 2024, for individuals with a medium priority level, the estimated wait times as currently listed by MyAgedCare are:
Package Level | Approximate wait time |
Level 1 | 3-6 Months |
Level 2 | 6-9 Months |
Level 3 | 9-12 Months |
Level 4 | 12-15 Months |
These durations can fluctuate due to factors like geographic location and the overall demand for home care services in your area. It's important to note that the waiting period officially begins from the date on your approval letter.
While awaiting your HCP, you might consider interim support options such as the Commonwealth Home Support Programme (CHSP), which offers basic care services to assist you during the waiting period.
How Many Hours is a Level 4 Home Care Package?
The exact number of hours of care you can receive with a Level 4 Home Care Package depends on the cost of the services you need and your provider’s rates. Generally, a Level 4 package might provide approximately 25 hours of care per fortnight. However, this can vary based on individual circumstances and service costs.
What Can I Spend My Level 4 Home Care Package On?
You can spend your Level 4 Home Care Package on a range of services designed to help you stay independent and safe at home. This includes personal care, domestic assistance, health support, social support, transport, and home maintenance. The specific services should be agreed upon with your provider and tailored to your individual needs.
What Fees are Associated with a Level 4 Home Care Package?
There are three main types of fees associated with a Level 4 Home Care Package:
Basic Daily Fee: Up to $13.08 per day.
Income-Tested Care Fee: Up to $37.55 Depending on your income, you might need to contribute an additional amount, which is assessed by Services Australia.
Additional Fees: Any extra services or items not covered by your package might incur additional costs.
These fees help cover the cost of the care and services provided through the package.
Am I Eligible for a Level 4 Home Care Package?
To be eligible for a Level 4 Home Care Package, you must:
Be an older person who needs coordinated services to help stay at home, typically aged 65 or over (or 50 and over for First Nations people).
Undergo an assessment by the Aged Care Assessment Team (ACAT), which will determine your care needs and the appropriate level of Home Care Package.
Eligibility is based on your care needs rather than your financial situation, although your income will determine whether you need to pay an income-tested care fee. For more details, read our blog on Home Care Package eligibility.
How to Access a Level 4 Home Care Package
Accessing a Home Care Package involves several steps, starting with an assessment by the Aged Care Assessment Team (ACAT). This assessment will determine the level of care required and the appropriate Home Care Package level.
Once approved, individuals are placed on a national waiting list. When a package becomes available, they can choose a provider to deliver their services. For a detailed guide on ACAT assessments, you can read our blog on ACAT Assessment Guide.
Benefits of a Level 4 Home Care Package
A Level 4 Home Care Package offers numerous benefits for older adults, including:
Personalised Care: Services are tailored to meet individual needs and preferences, ensuring that each person receives the support they require.
Enhanced Independence: By providing assistance with daily tasks, Home Care Packages enable seniors to remain living independently in their own homes.
Improved Quality of Life: Access to a range of support services enhances overall well-being and quality of life.
Flexible Services: Packages can be adjusted as needs change, ensuring that individuals continue to receive appropriate care over time.
The Role of My Companionship in Providing HCP Level 4
At My Companionship, we understand the importance of personalised and compassionate care. Our approach to Home Care Packages Level 4 is centred around meeting the unique needs of each individual, ensuring they receive the highest quality of care and support.
At $69 per hour, we are the second cheapest Home Care Provider in the country. Additionally, we offer a 20% combined package and care management fees, ensuring that our clients receive high-quality care without the hefty price tag.
Tailored Care Plans: We develop customised care plans that reflect the specific needs and preferences of our clients.
Qualified Caregivers: Our team of dedicated and professional caregivers is trained to provide compassionate and reliable support.
Comprehensive Services: We offer a wide range of services, from personal care to social support, ensuring that all aspects of well-being are addressed.
Ongoing Support: We provide continuous monitoring and adjustments to care plans to ensure that our clients' needs are consistently met.
For more information on how My Companionship can assist you or your loved ones with a Level 4 Home Care Package, visit our website here.
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